A few weeks ago, we hosted an Experts by Experience session led by Sarifa a disabled advocate based in Newham; a session that offered powerful insights into how arts and cultural organisations can create spaces that are genuinely inclusive. For those who were unable to attend; this blog highlights the key messages and learnings that emerged.

Listening to Disabled Voices at Every Stage

Our speaker emphasised that inclusion begins with listening. Consultation should not be a final box ticked at the end of a project; it should be woven through planning, design and delivery. Disabled people must be invited to shape decision making; from choosing accessible venues to reviewing communication methods. When lived experience informs strategy; the result is richer and more relevant cultural work.

Accessibility is a Right; Not an Optional Extra

One of the clearest messages was that accessibility should never be treated as an add on. Physical access; sensory access and digital access must be planned from the start. Sarifa encouraged organisations to audit their environments through the lens of different disabilities; considering mobility needs; visual or auditory requirements; and the experience of neurodivergent visitors. Simple actions; such as providing clear signage and offering relaxed performances; can make a significant difference.

Planning for Real Situations

A practical example shared during the session invited us to imagine a blind participant joining an event or workshop. How would the space feel to them; and what adjustments would allow them to participate fully. This might involve describing the layout of the room at the start; providing verbal explanations of visual materials; or pairing them with a staff member or volunteer who can offer guidance if requested. The lesson was clear; inclusive practice becomes stronger when we prepare for real scenarios rather than relying on general intentions.

Creating Welcoming and Supportive Spaces

Beyond physical access; participants learned about the importance of emotional and social inclusion. Disabled audiences and artists should feel welcomed rather than observed or judged. The session leader encouraged staff training that builds confidence in inclusive communication; for example asking visitors what support works best for them and avoiding assumptions. A friendly greeting and a willingness to adapt can transform someone’s experience.

Empowering Disabled Creatives

The session also highlighted the need to go beyond “accommodating” disabled people. True empowerment comes from providing opportunities to lead; to create; and to contribute as equals. This includes commissioning disabled artists; offering paid roles for consultants with lived experience; and ensuring that disabled team members can progress in meaningful and supported ways. Representation at all levels strengthens the cultural sector as a whole.

Challenging Barriers Within Our Own Systems

One powerful takeaway was the reminder that inclusion is an ongoing process. Organisations must be ready to reflect on their own structures and question what might be unintentionally excluding people. This could involve reviewing application processes; reconsidering programme schedules; or updating digital platforms so they are compatible with assistive technologies. Genuine accessibility grows from a willingness to learn and to evolve.

Moving Forward Together

Our expert’s insights were a valuable reminder that inclusion is both a responsibility and an opportunity. Arts and cultural organisations have the power to create spaces where disabled people not only participate; but thrive and lead. By listening carefully; designing access from the beginning; planning for real lived scenarios; and actively supporting disabled creatives; we can build a cultural landscape that reflects and celebrates the full diversity of our communities.

About the project partners

Rosetta Arts

A long-established arts organisation and hub based in West Ham. Learn more about Rosetta Arts on their website.

Centrala

An arts and culture organisation and space based in Birmingham working with the Central and Eastern European (CEE) communities. Learn more about Central on their website.

Roma Support Group

Providing various levels of support for Roma communities across the UK. Learn more about Roma Support Group on their website.